FAQ

1. How long until my order is dispatched?

All of our prints are made to order, ensuring each piece is unique and carefully crafted. Typically, orders are dispatched within 3–5 working days. During busy periods, such as holidays, seasonal events, or sales, dispatch may take a little longer.

2. Can I cancel my order?

Once an order has been placed, we begin processing it right away. Because each piece is personalised and made to order, cancellations are not possible after the order has been submitted. Please double-check your details before completing your purchase.

3. Is it possible to track my order?

Absolutely! We provide worldwide shipping with tracked services. Upon dispatching your parcel, you will receive a confirmation email containing your tracking link. Please be sure to check your spam folder if you haven't received it. However, if you encounter any issues with tracking, feel free to reach out to us at contact@wordot.co, and we'll gladly assist you.

4. What are the available print sizings?

We offer a variety of sizes to suit different spaces, including square prints from 8×8 in to 30×30 in and standard prints from A5 to A0, as well as 5×7 in options.

5. Can I change the text or colour if I like a design?

Yes, absolutely! Most of our existing designs can be customised. If you’d like to adjust the text, colours, or add a personal touch, simply reach out to us at design@wordot.co

6. Can I request a custom-sized print?

Our current designs are tailored to our standard A sizes. However, we are more than willing to explore options to accommodate your preferred size if feasible. If you already have a frame and need a specific print size, simply email us at contact@wordot.co, and we'll be happy to assist you with resizing the print accordingly.

7. What is your return and refund policy?

At Wordotco, we don't mass produce. Every print is made to order making them unique to you and enviromently friendly. For this reason, we are unable to accept returns or offer refunds. Please review your order carefully before finalising it to ensure it meets your expectations.

8. Do you offer designing services?

Yes, we provide bespoke designing services tailored to your needs. If you require customised designs for your walls, event decor, social media, marketing and advertising (and much more!) please reach out to us for further assistance.

If you have any other inquiries, don't hesitate to contact our team. We're here to help!
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CUSTOMISATION

Our customisation service allow you to modify text and colours on your chosen prints, ensuring that they seamlessly integrate into your home or office decor. If you've found a design on the website that resonates with you but want to tweak the details like the colour or text, we're here to bring your vision to life.
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SERVICES

PRINT

Designing materials for print, such as brochures, posters, business cards, flyers, and banners.

SOCIAL MEDIA

Creating visuals for social media platforms to promote products, events, or brand awareness.

MARKETING & ADVERTISING

Designing impactful visuals for marketing campaigns and advertising efforts, encompassing digital and print materials to enhance brand visibility and engage target audiences effectively.

EVENTS & STATIONARY

Crafting bespoke designs for special occasions and events, including invitations, greeting cards, banners, and personalised stationery to create memorable and elegant experiences.

BUSINESS MATERIAL

Creating professional and tailored designs for essential business collateral, such as brochures, business cards, letterheads, and promotional materials, to strengthen corporate identity and communicate brand professionalism.

WEDDINGS/SPECIAL OCCASIONS

Designing elegant and personalised wedding stationery, including invitations, save-the-date cards, menus, and seating plans, to reflect the unique style and sentiment of the couple's special day.

BESPOKE DESIGNING

Offering customised design solutions that cater to your specific needs, ensuring every project is uniquely crafted to achieve aesthetic excellence and strategic impact.

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